運送政策

When can l expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed, Shipment will arrive in between 10-20 business days after the shipment date depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can l track my order?
A tracking number will be provided to you in your Shipping Confirmation email. 

What are your shipping rates?
We have a fixed shipping rate of $14.99 USD to all destinations worldwide. Free shipping will be offered if you purchased 199 USD or more.

Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via helpaquafilo@gmail.com.

How can l change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via helpaquafilo@gmail.com to request for such changes.

Can l deliver to another address, other than my card billing address?
Yes, it is possible.

How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placedon Saturday or Sunday will be shipped the following Monday.